Case Studies

These aren't mood boards. Each page tells one project: who had the problem, what I changed, and what happened after. Where I wrote a goal down before starting, the page shows whether I hit it. Some did and some didn't, and each page says which.

  1. TerraQuotes Pricing software Landscaping 1 pilot operator running it live
  2. The Pour-Over Protocol A new coffee habit Personal health −44% less coffee, and it stuck
  3. A network portal for an enterprise networking company Network portal Enterprise networking 20:1 warnings boiled down to one
  4. Deciding what to test first in a utility's grid equipment tracker Grid equipment tracker Utilities 10 hypotheses to test, most with their passing bar set in advance
  5. Building the UX practice Career framework, service catalog and Lean UX Technology consulting 12 promoted through the career framework
  6. A research program for a pulse oximeter app Pulse oximeter companion app Medical devices 20 weeks of usability testing designed, never run
  7. A map-data checker that works fully offline Desktop map-data checker Federal government 2,000+ map files checked in the first month
  8. Advisor workflows at a national brokerage Advisor workflows Wealth management 44 spots where advisors would get stuck
  9. Marian Middle School School website K–12 education 9 years information architecture, through one full redesign
  10. PingPilot Contact platform Customer communications US 10,868,915 patent granted, still in force
  11. Signature Medical Group Patient website Healthcare 10 years menu still in use
  12. A Labeling Instrument for Legal OCR Model Trainers Correction screen for an OCR model Legal 86% → 93% how sure the model was, not proof it was right