Product DesignML
I'm a UX and product designer, and lately I build the machine-learning parts too. Before I start, I write down how things work today (the baseline) and what better would look like, then I check the finished work against both. That habit has held up in heavily regulated places and at scrappy startups alike.
Selected work
All case studies →One link a customer can click to reach a real person
PingPilot · patent 10,868,915, still active
Information architecture for a medical group, still in use after two rebuilds
Signature Medical Group · 10 years and running
Enterprise network onboarding, cut in half
Graphiant Portal · 100,000+ devices set up from shared templates
A quote form for yard work, rebuilt so a machine-learning model can learn what jobs cost
TerraQuotes · the pricing model stays off until enough lost bids come in to train it
Turning paralegals' fixes into training data for the scanner
OCR for legal discovery · the software's confidence rose from 86% to 93%, though we never proved it got more accurate
Also in the archive
- Quality Assurance Capability Lead Product Designer
- The Pour-Over Protocol Designer and researcher, on a personal project while at World Wide Technology